As companies work to eliminate bias from their recruiting processes, some are turning to artificial intelligence to help them build a more inclusive workforce. In this episode, we speak with Suzan Morno-Wade, CHRO of Xerox, about how AI—coupled with an emphasis on building human connection—is helping the iconic company hire the best talent.  

Morno-Wade has been the CHRO of Xerox since 2018. She joined the company in 2016 as Vice President of Global Total Rewards, leading the company’s compensation and benefits strategy. She has more than 20 years of experience in HR leadership for global companies, including Hess, Quantum, Mitsubishi, General Electric, and Quaker Oats. In addition, she serves on the board of directors of A Better Chance, a nonprofit organization whose goal is to increase the number of well-educated young people of color in the United States. In 2019, Black Enterprise named Morno-Wade to the list of Most Powerful Women in Corporate America. She holds a Bachelor of Science in accounting from the University of Illinois.

Morno-Wade shares why she believes it’s critical to quantify diversity and inclusion efforts, how the last 18 months have spurred organizations to better anticipate employee needs, and why she feels a responsibility to prepare people for change. She also discusses the decision to have employees return to in-person work and why she believes adaptability and resilience are the two most important skills in today’s business climate. 

Some Questions Asked:

• How did you become CHRO of Xerox?
• How does your work with nonprofits that are dedicated to educating young people of color influence your approach to your role as Xerox’s CHRO?
• How do you leverage employee resource groups to prompt real, significant change?

In This Episode, You Will Learn:

• The innovative ways Xerox is leveraging cutting-edge technology in its talent acquisition efforts.
• How other people leaders can effectively use employee resource groups to cultivate honest, open communication that prompts significant change.
• How AI is helping to solve the issue of bias in recruiting.

Links:

• Suzan Morno-Wade - LinkedIn

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