Moment #58 // Conventional wisdom tells us that we have to put people before profits… that if we look after our people then, in turn, they will look after our customers, and the business will thrive.

But the problem with conventional wisdom is that, even though there’s always at least some grain of truth to it, it’s easy to oversimplify, to rationalize, and to misinterpret.

The people before profits mantra is one of the great oversimplifications of leadership. If we did put our people first, does that mean we should simply satisfy their immediate wants or, instead, to act in their best long-term interests?

Nothing is ever as straightforward as it seems. If you really care about your people, you’ll think a little more deeply about the implications of your leadership – on all of the stakeholders you serve, not just the ones close to you, whose approval you desperately crave.

You can take a deeper dive into these insights by listening to Ep.215: Results or People? Which is more important.

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