Welcome to the Making Conversations Easier podcast. In this episode, our hosts Professor Peter Gillen and Wini Ryan are joined by Dr Jannicke Mellin-Olsen to discuss an interesting initiative to improve communication with patients. 

Jannicke is a Past President of the World Federation of Societies of Anaesthesiologists, A former president of the European Board of Anaesthesiology among many other prestigious appointments. Her main professional interests are patient safety, particularly culture, communication and human factors in addition to education and health politics including workforce planning. Practising at Baerum Hospital, Oslo, in Norway. Jannicke was the recipient from the King of Norway appointed her as Knight 1st Class of the Order of St.Olav”, the highest civilian honour currently conferred by Norway, due to her services in healthcare.Tune in while she shares her insights on good communication skills for improving the patient experience and healthcare outcomes.

Key Takeaways

• Sitting during the patient encounter improves provider-patient communication and the patient experience of care.
• Patients commonly perceive that healthcare staff have spent more time at their bedside when staff sit rather than stand
• Sitting down and making eye contact with the patient can help staff to demonstrate empathy and can encourage the patient to share their worries and concerns
• Patients express a better understanding of their condition when healthcare staff sit at the bedside

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