How useful, overhyped, or even detrimental are digital technologies in a crisis? Zoom came in to save the day when work went remote during the COVID-19 pandemic, online shopping and food delivery became even more normalized, even doctors’ appointments went online. What can be learned from experiences of crisis-driven technology use, both on an individual and organizational scale?

 For many, these digital technologies and even more specialized innovations provided a kind of utopian hope for large-scale societal change. In reality, the acceleration of digital innovation across sectors and the world has disrupted business as usual and exposed systemic challenges and inequalities. This is what Cambridge professor Michael Barrett points out on the Delve podcast as he discusses his latest research examining the possibilities and limits of digital innovation.

“Any crisis will disrupt work practices in ways that challenge routines that have a need for new ways of operating,” explains Barrett. “We have seen how at scale, digital platforms allow us to engage in activities, whether it's telemedicine, whether it's learning opportunities or sales meetings through Zoom, many things that we knew were possible, but didn't scale anywhere near that. But we must also always look at the tension and the critical issues that might produce new risks, in that these platforms are becoming increasingly indispensable and overdependence on them raises concerns.”

For research-based insights on diversity, equity, and inclusion in job recruitment, listen to the Delve podcast interview and read the article with Michael Barrett on Delve.

Delve is the official thought leadership platform of McGill University's Desautels Faculty of Management. Delve's Managing Editor, Robyn Fadden, is the host for this episode. You can find out more about Delve at delve.mcgill.ca. Subscribe to the Delve McGill podcast on all major podcast platforms, including Apple podcasts and Spotify, and follow DelveMcGill on: LinkedIn, Facebook, Twitter, Instagram, and YouTube.

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