18. Sticky workplaces and future services | Peter Ankerstjerne

Peter Ankerstjerne, former long-standing Chief Marketing Officer of global facility services provider ISS, joins Ian for part 1 of our Workplace Matters Danish workplace mini-feature. The discussion goes under the bonnet of the global facility services megacorp that employs almost 500,000 people worldwide to explore ideas about workplace, FM, innovation strategies, digital technology, and - yes, they go there - the future of work. Enjoy!

This episode was recorded at the ISS global headquarters. It’s more than a shop front and a HQ: it’s a living lab for their own ideas about future workplace, which - in a tech-enabled art of the possible way - they bring to life fantastically in a video called 'how Internet of Things technology brings the workplace into the future'. Well worth a watch...

Topics discussed include:

  • The relationship between facilities services and facility management

  • How to drive better value out of FM outsourcing through partnership approaches

  • The value of The Stoddart Review in helping to shift the conversation from managing facilities towards workplace benefits

  • The value of creating workplace experiences, including behavioural nudges

  • ISS's innovation approach using agile development methodologies to fastrack ideas, and growing their digital competence to enable this to happen

  • The IT enabled future of workplace and FM, and ISS's digital technologies strategy, including their partnership with IBM

  • ISS's digitally enabled focus on IWMS, workforce integration and optimisation, IoT sensor technology, AI, and big-data analytics insights

  • The need for more R+D investment in the industry, plus more demanding and daring customers, to create drive for new developments

  • Some links to take you deeper:

  • ISS 2020 vision white book series plus lots of other content from servicefutures.com

  • ISS business forum video (with Peter, Ian and Jeff all speaking, with others) here

  • The Stoddart Review

  • Harvard Business Review article 'The New Corporate Garage'

  • Peter's LinkedIn page (@P_Ankerstjerne on Twitter)