18. Sticky workplaces and future services | Peter Ankerstjerne
Peter Ankerstjerne, former long-standing Chief Marketing Officer of global facility services provider ISS, joins Ian for part 1 of our Workplace Matters Danish workplace mini-feature. The discussion goes under the bonnet of the global facility services megacorp that employs almost 500,000 people worldwide to explore ideas about workplace, FM, innovation strategies, digital technology, and - yes, they go there - the future of work. Enjoy!
This episode was recorded at the ISS global headquarters. It’s more than a shop front and a HQ: it’s a living lab for their own ideas about future workplace, which - in a tech-enabled art of the possible way - they bring to life fantastically in a video called 'how Internet of Things technology brings the workplace into the future'. Well worth a watch...
Topics discussed include:
The relationship between facilities services and facility management
How to drive better value out of FM outsourcing through partnership approaches
The value of The Stoddart Review in helping to shift the conversation from managing facilities towards workplace benefits
The value of creating workplace experiences, including behavioural nudges
ISS's innovation approach using agile development methodologies to fastrack ideas, and growing their digital competence to enable this to happen
The IT enabled future of workplace and FM, and ISS's digital technologies strategy, including their partnership with IBM
ISS's digitally enabled focus on IWMS, workforce integration and optimisation, IoT sensor technology, AI, and big-data analytics insights
The need for more R+D investment in the industry, plus more demanding and daring customers, to create drive for new developments
Some links to take you deeper:
ISS 2020 vision white book series plus lots of other content from servicefutures.com
ISS business forum video (with Peter, Ian and Jeff all speaking, with others) here
The Stoddart Review
Harvard Business Review article 'The New Corporate Garage'
Peter's LinkedIn page (@P_Ankerstjerne on Twitter)