133: When bad news avoidance meets conflict avoidance - Customer-centricity series

It is better to be hurt by the truth than comforted by a lie. We have to really probe to discover how customers are feeling about our products and services. In this final episode of the year, Carolyn explores how we can work against our tendency to avoid bad news in order to attract, retain and delight more customers.

What would you like to hear more (or less) of on the podcast in 2020?

Start a conversation with Carolyn here: https://www.linkedin.com/in/carolyntaylorculture/