S3e4 The Really Listening and Social Customer Care Edition with Dan Gingiss
Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media, a host of the Experience This! Show podcast and a regular contributor to Forbes. He has been named to several notable industry lists, including “Top 50 Thought Leaders to Follow on Twitter in 2020” by ICMI
When he's not working, Dan is a lifelong Chicago Cubs fan, a licensed bartender and a pinball wizard.
The discuss really listening to your customer, customer care in social media, saying thank you, pinball machines, listening to phones in the shower, and of course, great customer service.
Phone: +1 508 BOOK DAN (1-508-266-5326)
Forbes Blog: https://www.forbes.com/sites/dangingiss/xperience
Experience This! Show Podcast: http://www.experiencethisshow.com
Winning at Social Customer Care Book: http://amzn.to/2GslnV7