Today is all about digital first – but do we still have a need for in person, physical banking? Has a focus on digital first further isolated communities - so rural communities, unbanked, demographics that don't have confidence in the digital world.

Guests:

Chapter 1 – What does the research show us about banking and rural communities?

• Andra Sonea, postdoctoral research Fellow in FinTech, Said Business School, Oxford 

Chapter 2 – How technology can address some of these ‘banking in the ‘real’ verse issues 

• Shanker Ramamurthy, global managing partner, banking, IBM 

Chapter 3 – Putting the human touch back into banking 

• Wendy Redshaw, chief digital information officer at NatWest
• Nina Raphael, managing director, banking and capital markets, Accenture

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