The Conversation Series with Natwest

Our all-new podcast series sees us take your questions to the biggest lenders on our panel. We focus on the trending topics for the intermediary market, bringing you right up to date with the latest views from our lender partners.


In this instalment Ross Liston, Managing Director at Bankhall & PMS joins Campbell Stanners, Advisory Relationship Director at Bankhall & PMS, to interview Graham Felstead, Head of Intermediary Mortgages at Natwest.


Graham starts by giving us the Natwest outlook for the rest of the year as he comments on how bright it's looking due to sustained volume since valuations were able to go ahead.


He outlines the need for Natwest to be ready for the end of the Stamp Duty holiday from a service perspective and explores how this may affect the mortgage market. Graham also discusses how product transfers may take centre stage in the intermediary market again following this and the Help to Buy changes. 


We also discuss the effect of the furlough scheme on the self-employed sector, current service levels, underwriting times, interest rates, complex cases and much more.


Finally, Graham gives us some insight into the strategic direction of Natwest in the coming months as they focus on a service-driven approach, before going on to close the session by echoing the sentiment of our other lenders as he underscores the importance of the intermediary market. 


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