Guest: Mara Vicente - Building Long-Term Relationships via Customer Support

Join us with guest Mara Vicente, VP of Customer Solutions and Interim Head of Customer Success at Pipedrive.

Today Mara shares her insights about how to grow long-term relationships and partnerships through customer support. Mara discusses what she has learned from working in multiple disciplines and areas in organizations, and how all these experiences combine to help her advance customer success at Pipedrive.


Mara Vicente has 20 years of experience in Customer Service: a background in Team leadership and multi-department Coordination for different national and international Telecommunications companies and also in the short-term Rental Industry.


Mara’s experience includes leading all customer-facing areas as VP Operations for Housetrip and Uniplaces. Deep experience also in Project management and Customer Experience Management, having collaborated in the design and implementation of several transformational projects (impacting operational and cultural change) on Customer Centricity.

 Mara’s major professional experience includes Oni Telecom, Tele2 Portugal (acquired by Optimus), Optimus (merged with ZON), HouseTrip (acquired by Tripadvisor), Uniplaces.



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