Guest: Mike Sasaki - Customer Journey Mapping & Programatizing Customer Success
In this episode, we are joined by Mike Sasaki, VP, Global Head of Customer Success & Support at Mitek. Mike shares his insights with customer journey mapping and how you can use a journey map to programatize high-impact customer success services.
About Mike Sasaki
Mike leads the Global Customer Success & Support organizations at Mitek - partnering with customers and partners to achieve their business objectives through optimal use of Mitek products.
Mitek's Global Customer Success and Support drives long-lasting relationships, and evangelizes the customer and partner perspective within Mitek. With over a decade of experience in SaaS/Customer Success (CallidusCloud and Oracle), Mike has worked with some of the largest brands around the globe.
Connect with Mike
Connect on LinkedIn: https://www.linkedin.com/in/sasakimike/
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Success Chain provides the tools, services, and support you need to build your change management, user adoption, and customer success capacity. You achieve greater results faster, more effectively, and cheaper than you can working on your own. Learn more at: