Guest: Donna Weber - Creating High-Impact Customer Onboarding Programs
Join us with guest Donna Weber, a leading expert in customer onboarding. Donna has recently launched her new book called “Onboarding Matters. How Successful Companies Transform New Customers into Loyal Champions.”
Donna shares her insights and experience around customer onboarding and how to create high-impact onboarding programs. Onboarding is one of the most critical phases in the customer journey and many organizations struggle to get it right.
ABOUT DONNA WEBER:
Donna Weber is the world’s leading expert in customer onboarding. For more than two decades, she’s helped high-growth startups and established enterprises create customers for life.
Donna is a recognized Customer Success thought leader, influencer, strategist, advisor, author, and speaker who gets to the heart of the matter. She is passionate about helping customers reach their goals, because when customers win, you win. It’s that simple.
High growth companies hire Donna to increase customer retention, decrease time to customer-first value, increase customer lifetime value, reduce implementation time and costs, increase product usage and adoption, and scale Customer Success organizations.
- LinkedIn: https://www.linkedin.com/in/donnaweb/
- Twitter: https://twitter.com/donnaweb
- Website: https://www.donnaweber.com/
DONNA'S BOOK: "ONBOARDING MATTERS"
Donna is the author of “Onboarding Matters: How Successful Companies Transform New Customers Into Loyal Champions“.
You can also review other articles by Donna:
- Onboarding ≠ Implementation
- First value. Avoiding the trough of disillusionment.
- Whoever Understands The Customer Best Wins
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