Consistency is King for a Globalized Travel Experience with Award-Winning American Express Global Business Travel

Clients of American Express Global Business Travel were clamoring for a consistent online booking experience in all markets-not just in the primary markets, like France or London, but in secondary markets, like Peru and Saudi Arabia. "When you have an inconsistent experience across your employee pool," Jeanne Dion, Director of Value Experience at SAP Concur solutions, shares, "the doubt around bookings, and payments, and use, and support of yourself as an employee within the company starts to grow. And it actually starts to color everything that you do when you are traveling." Control, savings, and support are all fundamental deliverables to create a satisfying online booking experience for business travelers. Scott Daube, Director of Online Strategy at American Express Global Business Travel, shares how they grew this offering.

 

 Transcript | Key Points



See acast.com/privacy for privacy and opt-out information.