Series 3, Episode 5: Transforming workplace culture through co-production and reverse mentoring, with Sandra Mellors
This week CEO Jane Farrell speaks to Sandra Mellors, Deputy Chief Executive and Chief Operating Officer for Northamptonshire Healthcare Foundation Trust.
Following a Care Quality Commission recommendation, and with patient outcomes at its heart, the Trust embarked on a major change programme that has had far reaching effects on the culture of the organisation and the lives of staff, patients and carers. Sandra speaks candidly about the personal impact of the Trust’s transformation, and the practical steps they took; from co-production of strategy with staff, patients and carers through to the adoption of reverse mentoring. The Trust has since received a CQC “outstanding” award and were named ‘Trust of the Year’ by the Healthcare Service Journal.
You’re listening to reWorked, the EW Group podcast on company culture.