Looking back on 2020 and looking ahead to 2021, with Craig Calder

As 2020 draws to a close, we look back at the rollercoaster ride of the past year and consider what lies ahead. Claire and Tony spoke to Craig Calder, head of Channel Business Development for Barclays. They hear his thoughts on customer service, challenges for lenders during the pandemic, packaging and the end of the stamp duty holiday.


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