#591 Understanding the 'Why' Behind User Behaviour with Michael Loban, Chief Growth Officer at InfoTrust
In today's episode, we're joined by Michael Loban, Chief Growth Officer at InfoTrust as we discuss the topic of understanding the 'why' behind user behaviour - and how to influence it!
In this episode we discuss:
- Why storytelling skills are key in turning insights into actions
- Common pitfalls to avoid when trying to understand user behaviour
- Questions to ask yourself before investing in analytics software
- How to build your storytelling narrative
- How using influence quadrants can help you to understand the necessary actions to encourage specific user behaviours
- Frameworks, resources and tools that can help you on your journey
Referenced on this episode:
- Peter Fader: https://twitter.com/faderp
- Michael speaking on building narratives and creating influence quadrants: https://www.youtube.com/watch?v=LrxJjluJKTw
- Adam Grant: adamgrant.net
- Looker: https://looker.com/
- QuantumMetric: https://www.quantummetric.com/
- Never Split the Difference by Chris Voss: https://amzn.to/3c7x706
- Michael Bernoff: https://michaelbernoff.com/
CONNECT WITH MICHAEL / INFOTRUST
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