#59 Why the Human Touch Still Matters: Steve Hilton

When is the last time that you called a big company or government agency and a human being answered the phone?   From big data, complex algorithms and giant corporations to massive government bureaucracy, the everyday life can seem increasingly impersonal.     Our guest, Steve Hilton, argues for radical change.  The former senior policy advisor to ex-British Prime Minister David Cameron has written "More Human: Designing a World Where People Come First."  The book is a clarion call for reform of government, law, education, welfare and business systems.    "I think one of the most destructive and damaging words in the entire world right now both in government and the private sector is efficiency, " Steve tells us in this episode. "In the name of efficiency really stupid and inhuman things are often done."   Find out what he's talking about and what fixes he has in mind...   We also interviewed... For information regarding your data privacy, visit acast.com/privacy