Ifti Majid: To be more representative means doing things differently

Does culture eat strategy for breakfast? In this episode, Matthew Taylor sits down with Ifti Majid, chief executive of Derbyshire Healthcare NHS Foundation Trust and co-chair of the NHS Confederation’s BME Leadership Network, to discuss organisational culture in times of crisis, the characteristics of effective boards, supporting staff through the pandemic and why 4,000 handwritten notes have made a massive impact.

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