When governments across the world ordered population lockdowns to stop the spread of the Covid-19 pandemic, banks had to quickly switch away from working in offices towards remote working - which has never been done before on such a big scale. This impacted almost the entire business from payments through to vast trading floors and all their support functions. 

This episode explores the operational risk implications of this sudden and widespread shift in working patterns. 

In particular, the discussion covers the challenges of remote working in terms of banks maintaining their compliance functions, dealing with cyber risks, the challenges of dealing with paperwork and interacting with supervisors under these conditions. And finally, some thoughts are shared on how bank business and operating models may evolve post-Covid-19.

Discussing this topic is Kerry Peacock, Head of Operations EMEA and International Head of Operations for MUFG and Heather Adams, a Managing Director in Accenture’s Risk Practice.

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