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FT Listen to Lucy
Skip the empathy, Mr Schultz, and focus on the coffee
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Starbucks boss has no business sending a missive to staff to tell them how to be.
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FT readers, I will miss you most of all
04:46After 32 years, you are still an enigma, says Lucy KellawayHow I lost my 25-year battle against corporate claptrap
05:55The exponential rise of guff in business shows no sign of abating, says Lucy Kellaway
Apple's new grandiose office is for grown -ups
05:01Apple's $5bn headquarters is the world’s most expensive office and Steve Jobs' last posthumous hurrah, says Lucy Kellaway
Don't listen to prigs: profanity is glorious
04:54Shock over swear words exposes some misplaced prudery, says Lucy Kellaway
Let's have more 'womanterruption'
04:31Interruptions help cut short boring discussions. So instead of making men interrupt less, women should be made to do it more, argues Lucy Kellaway.Why the most successful people just say no
04:58The main difference between yes and no is that one is easy and the other hard, says Lucy KellawayPaul Romer’s ‘and’ quota is a false economy
04:51It was wrong to punish someone who tried to get his colleagues to write text that people might conceivably want to read, says Lucy Kellaway
You heard it here first: hold fast to your antiques
04:41The tables are turning on Ikea and the fashion for Skandi tat, says Lucy Kellaway. Image credit: Chris Tosic
Amy the robot wants my job, but she's no match for me
04:22Voice bot Experimental Amy might represent serious competition if what she produced was halfway decent, but it isn't, says Lucy Kellaway