Chris Voss, Former FBI Hostage Negotiator, Returns to Teach the Art of Safety, Trust, and Need

Chris Voss, a former FBI hostage negotiator and founder of The Black Swan Group, has returned to the podcast to impart his knowledge on how to get through to those who don’t want to listen. In making sales, creating contacts, or consulting your clients, the ability to negotiate is paramount. And Chris’s foolproof method is by throwing out the snake oil salesmen pitch and embracing safety, trust, and need. Listen in as Heather and her mentees pick Chris’s brain on the importance of tactical empathy, deactivating negativity, and how to go from a hustler to a challenger. 

About The Guest:

Chris Voss is the CEO & Founder of The Black Swan Group Ltd. He has used his many years of experience in international crisis and high-stakes negotiations to develop a unique program and team that applies these globally proven techniques to the business world.

Prior to 2008, Chris was the lead international kidnapping negotiator for the Federal Bureau of Investigation, as well as the FBI’s hostage negotiation representative for the National Security Council’s Hostage Working Group. During his government career, he also represented the U.S. Government at two international conferences sponsored by the G-8 as an expert in kidnapping. Prior to becoming the FBI lead international kidnapping negotiator, Christopher served as the lead Crisis Negotiator for the New York City Division of the FBI. Christopher was a member of the New York City Joint Terrorist Task Force for 14 years. He was the case agent on such cases as TERRSTOP (the Blind Sheikh Case – Sheikh Omar Abdel-Rahman), the TWA Flight 800 catastrophe and negotiated the surrender of the first hostage taker to give up in the Chase Manhattan bank robbery hostage taking.

During Chris’s 24 year tenure in the Bureau, he was trained in the art of negotiation by not only the FBI but Scotland Yard and Harvard Law School. He is also a recipient of the Attorney General’s Award for Excellence in Law Enforcement and the FBI Agents Association Award for Distinguished and Exemplary Service.

Chris has taught business negotiation in the MBA program as an adjunct professor at University of Southern California’s Marshall School of Business and at Georgetown University’s McDonough School of Business. He has taught business negotiation at Harvard University, guest lectured at The Kellogg School of Management at Northwestern University, The IMD Business School in Lausanne, Switzerland and The Goethe School of Business in Frankfurt, Germany. Since 2009 Christopher has also worked with Insite Security as their Managing Director of the Kidnapping Resolution Practice.

Finding Chris Voss:


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Buy his book: Never Split the Difference

Twitter: @VossNegotiation 

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