Customer Service & The Power of Being Heard with Steve Martin

Steve Martin, award winning author and behavioural scientist chats to Tristan about techniques for being heard and enhancing customer communication and experience. Whether behind the bar, serving tables or greeting customers, pick up tools to affect behaviour of others and how to put them into practice in a bar or restaurant environment.

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Any opinions or views expressed in this podcast are the guest's own and do not represent those of Diageo.

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