Making a Difference as a Public Servant | EP29

The COVID-19 pandemic has caused a cascade of new challenges for municipal leaders. In this episode, Buster Nicholson talks to Mercury Payton, the town manager of Vienna, Virginia, about his strategy for long-term capital improvement projects and adjustments made because of the pandemic. Learn what inspired him to become a public servant and why he believes local government leaders must have a “private sector mindset” so they treat residents as customers whom they’re working to deliver the highest level of service.

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