Customer Journeys with Will Laurenson

In this episode of The Clientside podcast Andrew Armitage discusses the customer journey and it's significance with Will Laurenson of Monkey Blocks. With e-commerce taking up significantly more of the market than it did prior to lockdown, there has never been a better time to ensure you are getting it right,

Their discussion focuses on how to creative a positive experience for your customer at every touch point whether it be in your online shop, customer service centre or through your customer loyalty programme.